Join the UK Sales team and help look after hundreds of thousands of customers as we work towards achieving our business goals. On this 20 month programme, you’ll gain hands-on experience in combining customer management, account management, business support and marketing skills to create amazing experiences for our customers. From working with technology systems to building relationships across the business, this apprenticeship will give you exposure across our business functions.
What you will be doing
As part of our UK Sales team, you will help to provide solutions to business of all sizes in the UK. You will help look after c250,000 customers. We help businesses achieve their goals by offering:
Parcel Services: we work with customers to understand their needs and offer national and international parcel delivery services.
International Deliveries: we help customer break into international markets and help overseas customers sell into the UK
Letters Mailing Options: we advise customers on the most suitable mailing services available to them.
Bespoke Solutions: we generate tailor-made solutions to meet the unique needs of our customers.
Great quality of service: we collaborate with Customer Experience and operational colleagues to achieve great experience for our customers
As part of your role, you will:
- Comprehensive Sales Duties: Handle general sales tasks, including CRM administration and providing service-related information to customers, including:
- Inbound enquiry management, providing a response to requests for information and / or qualifying sales opportunities for subsequent referral to Account Management colleagues, using CRM system to capture appropriate detail
- Conduct campaign related outbound calls to explore and qualify customer need and pass sales referrals to Account team
- Pipeline Validation, making proactive calls to follow up stalled opportunities and providing feedback to Account Manager for any follow up action that may be required
- After Sales set up activity, ensuring that pricing re-profiles and service set-ups are progressed through appropriate systems efficiently
- Support in the preparation proposals, pitches, and presentations for customer opportunities, marketing campaigns
- Ethical Selling Practices: Undertake and adhere to the ISP Professional Sale Code of Conduct for ethical sales.
- Effective Technology Utilisation: Utilise information technology systems, i.e., CRM for streamlined task execution.
- Performance Excellence: Meet personal appraisal targets, participate in training sessions, and align sales duties with Royal Mail Groups and UK Sales policies while embodying Royal Mail’s core values.
- Compliance: Ensure sales activities comply with Ethics, General Data Protection Regulations, social media Policy, Health & Safety Policies, and relevant legislation, safeguarding employees, customers, and business interests.
What we’re looking for
You do not need to be a sales expert before you join us, we are looking for individuals who can present themselves as ambassadors of Royal Mail, and act in accordance with our values to be positive and brilliant. Part of your role will be to learn how to provide an excellent customer experience. If you are a good communicator and believe with the right training that you can develop customer relationships by having conversations and support the customers’ requirements, we are waiting to hear from you.
You will need to be able to respond positively to coaching, guidance or instruction and be willing to undertaking different development opportunities. There may be times in this role when you may face rejection, you will need to demonstrate the ability to maintain optimism and professionalism, adapt well to change, and keep going in the face of adversity. The ability to keep calm under pressure will be important in this role.
Your apprenticeship
The Level 4 Sales Apprenticeship is a higher apprenticeship, it is the equivalent of the first year of a bachelors programme or HNC (Higher National Certificate).
You will get time away from your role to undertake your apprenticeship and will get a dedicated Learning and Development Coach who will take your though your apprenticeship. Starting with an induction you will complete 10 blended learning modules, which include a combination of business critical and sales competencies. The modular design of this programme allows individual learning and flexibility.
Sales Executive Level 4 Modules:
- Induction
- Vision, Value and Capability
- Understanding Customer Needs
- Customer and Market Understanding
- The Salesperson
- Sales Planning
- Presenting Solutions
- Negotiating, Handling Objections and Closing
- Pro-activity & Relationship Building
- Financial Understanding
This apprenticeship is designed to provide you with the following skills and knowledge:
- Organizational knowledge
- Product, service and sector knowledge
- Market knowledge
- Customer knowledge
- Commercial and financial acumen
- Digital knowledge
- Sales planning and preparation
- Time Management
- Collaboration and teamwork
- Digital skills
- Ethics and integrity
- Self-discipline
- Resilience and self-motivation
Your benefits
- Company pension scheme with competitive contribution rates. Dependent on eligibility.
- RMG Share Schemes - partnership and matching share offer. Dependent on eligibility.
- Family friendly support - enhanced maternity pay, paternity leave, adoption leave and shared parental leave
- Discounts and offers - there are more than 800 offers to help you save on things like groceries, days out, holidays and your household bills*.
- Supportive and generous company sick pay. Dependent on eligibility.
- Access to our Feeling First Class service, providing both mental and physical wellbeing support
- Lifestyle benefits - You can purchase a car, bike, home technology or mobile phone, or choose from a range of health benefits and insurance products. You make regular payments from your salary, and so could save on tax*.
- Financial support - information and services to help you manage debt and grow your financial knowledge, with debt consolidation & savings plans*
- Your peace of mind with - Healthcare CashPlan, Dental Cover, Additional Life (life insurance) & Additional Life Partner, Hospital & Death Benefit Plans; Voluntary Critical illness & Voluntary Critical illness Partner
- Free & discounted RMG products - free keep safe & redirection, partner discounts
- Free stamps at Christmas
*Available only to perm employees
Starting Salary: £19,000 depending on age
Duration: 20 months
Eligibility: GCSEs (or equivalent) at grade C/4 or higher (including Maths and English) and you will be required to achieve 3 A-Levels (or equivalent) in any subject.
Royal Mail Group, delivered by people for people. We’re also an inclusive employer with equality, diversity and fairness at our heart. We welcome applications from individuals of all different backgrounds and are committed to promoting fair participation and equality of opportunity for all our job applicants.
Royal Mail are proud of our diverse employee network groups and the active role they play to support belonging and encourage a positive work environment. We are firmly committed to inclusion and passionate about our people representing the communities we serve.
For more information on Royal Mail Group and our values please click here: https://www.internationaldistributionsservices.com/en/about-us/
The online assessments will be sent automatically on the successful completion of your application, and you will have 72 hours in which to complete from the date it was sent. If you have not received the email within 72 hours of submitting your application, please check your junk/spam emails or alternatively you can log into your Royal Mail account. No extensions will be granted unless there are exceptional circumstances, therefore If you are unable to complete your test within the 72 hours, we would advise you to refrain from submitting your application at this time. If you fail to complete the online assessments within 72 hours of receiving the email, you will be automatically removed from the process.
We reserve the right to close this vacancy early if we receive sufficient applications for the role.
For any queries please email: royalmailEC@pertemps.co.uk